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Vol. 13, May, 1997, No. 2 "The Role of ISO 9000 in Modern Organizations" by Neil Hardie. pp123. "The Move From a Pure Manufacturing to a More Service Oriented Environment and its implication for ISO-9000" by Rolf Blumentritt. pp135. "Towards A Green Pakistan: A behavioral Approach" by Faiez H. Seyal. pp149. "A Note on Malcolm Baldrige National Quality Award" by Munir Ahmad. pp163. "Expectations: Should They be Used for Measuring Service Quality?" by Muhammad Nasr. pp169. "Recent Developments in Quality Function Deployment" by Muhammad Nasr. pp183. "On Installing BS-5750/ISO-9000 at Institute of Education and Research, University of the Punjab, Lahore" by Munir Ahmad and Muhammad Abiodullah. pp191. "Current Experience in Implementing ISO-9000 in Pakistani Industries" by Haider H. Zaidi andA.Z. Memon. pp197. "A Review and Quality Assurance Approach in F-6 Rebuild Factory PAC Kamra" by Muhammad Ayub Akhtar. pp199. These
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